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Tools and Platform Questions

Having trouble logging in?


Here are the steps to reset your password:

  1. Navigate to the password reset page.
  2. Enter the email address associated with your Springboard account.
  3. You will receive a password reset email. Follow the instructions to reset your password.


If you do not receive a password reset email, or need additional assistance for any reason, email the Support Team at support@springboard.com.


Experiencing issues on our website?


Please follow these troubleshooting steps:

  1. Refresh the Page – Press Ctrl + R (Windows) or Cmd + R (Mac) to reload the page.
  2. Try a Different Browser – Open the website in another browser (Chrome, Firefox, Edge, Safari) to check if the issue is browser-specific. Make sure you are using the most updated version of your web browser.
  3. Restart your Browser – Close and reopen the browser to reset any temporary glitches.
  4. Check Your Internet Connection – Ensure the device is connected to a stable network. Try loading another website to confirm.
  5. Disable VPN or Proxy – A VPN or proxy can sometimes block access to certain sites. If you are using one, try disabling it and reload the page.
  6. Clear Your Browser Cache and Cookies – Old or corrupted cache files can cause issues.
    1. Chrome: Settings > Privacy & Security > Clear Browsing Data
    2. Firefox: Settings > Privacy & Security > Cookies and Site Data > Clear Data

If none of those fixes work, please send an email to support@springboard.com with the following information:

  1. A thorough description of the issue you’re experiencing.
  2. The URL where you are experiencing the issue.
  3. Any screenshots or screen recordings that would help us fully understand the issue.
  4. The web browser and version you are using when experiencing the issue.

Found an issue in your curriculum?


If you have found an issue in your course curriculum, such as:

  • A broken link or image
  • A typo
  • Incorrect information

Please email us as support@springboard.com with as many details as possible, and we will ensure that it gets fixed as soon as possible! And if you have feedback about your course curriculum, we want to hear it.


Accessing Your Course Tools


LinkedIn Learning


To access LinkedIn Learning content in your course, you will need to accept an email invitation to activate your license. This invitation will expire 30 days after it is first issued. You will receive multiple reminders to activate your license to help ensure that you complete this important step.


If your email invitation expired or you need any assistance accessing LinkedIn Learning, please contact support@springboard.com and we will be happy to help!


Other Course Tools


Your course curriculum will also contain instructions for accessing certain course-specific third party tools you will use to complete your studies and projects in your course. Please refer to these instructions, and if you are experiencing any issues, please reach out to support@springboard.com for assistance.