Support System at a Glance
Student Support System at a Glance
Your Springboard journey is supported by a robust network of resources designed to help you succeed at every stage. Whether you need technical guidance, career coaching, or help with logistics, our support system is here for you. Below is an overview of each support pillar, so you know who to reach out to when you need assistance.
1:1 Assigned Mentor Calls
Your assigned mentor is an industry professional who provides personalized guidance throughout your course. During regular 1:1 calls, your mentor will:
- Offer feedback on your projects and assignments.
- Help you navigate challenging technical concepts.
- Share industry insights and professional advice.
Mentor calls are an essential component of your learning experience, providing structured, long-term support and personalized feedback.
Learn more about Assigned Mentorship →
On-Demand Mentor Calls
For urgent or complex technical issues that cannot wait for your next scheduled mentor call, you can book an On-Demand Mentor Call. These 30-minute calls provide live, one-on-one support to help you get unstuck and continue progressing.
Use On-Demand Mentors when:
- You have exhausted other resources, like TAs or community support.
- Your regular mentor is unavailable.
- You need real-time troubleshooting or screen-sharing assistance.
Learn more about On-Demand Mentorship →
Technical Assistants (TAs)
TAs are your first line of defense for quick, technical questions that don’t require a full mentor session. Available through the Slack community, TAs respond to questions about coursework and troubleshooting within 24 business hours.
Use TA support when:
- You have a short, specific technical question.
- You need quick clarification on project instructions or project issues.
- You’re troubleshooting a minor bug or error.
Learn more about TA Support →
Career Services and Career Coaches
Career Coaches are here to guide you through your job search process during and after your program. They help with:
- Crafting a personalized job search strategy.
- Building your resume and LinkedIn profile.
- Practicing interview skills and evaluating job postings.
- Networking and professional development.
Learn more about Career Services →
Mock Interviewers
Mock interviews are designed to help you practice technical and behavioral interview skills in a realistic setting. Mock interviewers are industry professionals who:
- Simulate real-world interview scenarios.
- Provide immediate, constructive feedback.
- Help you build confidence and improve your responses.
Mock interviews are an invaluable part of preparing for your job search and should be scheduled as prompted in your curriculum.
Learn more about Mock Interviews →
Support Team
The Support Team helps you with logistics and technical issues that may arise throughout your Springboard journey. They can assist with:
- Billing and payment questions.
- Technical issues and bug reporting.
- Access to tools and course materials.
- Course completion and certification guidance.
- Managing breaks and course extensions.
Reach out to the Support Team via email at support@springboard.com.
Learn more about the Support Team →
Advising Team
The Advising Team works closely with students to provide guidance and support on:
- Goal setting and study planning.
- Navigating the course and using resources effectively.
- Offering encouragement and helping you stay on track.
They are available via email at advising@springboard.com and offer personalized support to help you make the most of your learning experience.
Learn more about the Advising Team →
Making the Most of Your Support System
Your success is at the heart of what we do at Springboard. With this wide range of support resources, you are never alone on your journey. Make sure to take advantage of each pillar when needed, and don’t hesitate to reach out for help. For more details on each support area, visit the dedicated articles linked above.