Course Completion

How do I know if I’m ready to complete the course?

Before applying to complete your course, ensure you meet the completion requirements. You must complete 100% of the curriculum, and submit and pass all projects that require submission and/or passing. You may also have other requirements. Please refer to your Student Handbook for course-specific completion requirements, or you can check with the advising team by emailing advising@springboard.com.

To check your completion progress, go to the “Completion Progress” section on your student dashboard and click the "View" button. If the “Apply to Complete” button is not active, you have not yet met all the completion requirements.

How do I apply to complete?

Once you have met all the completion requirements, you can apply to complete your course directly from your student dashboard. Here’s how:

1. Go to the “Completion Progress” section.
2. Click the “Apply” button.
3. Complete the application survey.

What happens after I apply to complete?

• Mentor Calls: Your mentor calls will stop once you apply to complete.
• Billing: If you are on a monthly billing cycle, your payments will stop once you apply to complete.
• Final Review: After applying, it may take up to two weeks for your mentor to review your capstone project. You will be notified via email whether your project has been approved or if additional feedback is provided.

What if my projects are not approved?

If your projects needs further work, your mentor will provide feedback. You can resubmit your project as many times as necessary. Keep in mind that some projects might need to be submitted again without being passed, so check with your advisor to confirm any specific passing requirements.

When will I receive my certificate?

After applying to complete and submitting all of your assignments, including projects and required coaching calls, you will receive a certificate of completion. Typically, this takes 2-3 weeks after your application is processed.

What if I applied to complete and still got charged?

If you applied to complete but are still charged, this may be because you applied too close to the billing date and missed the cutoff. As long as you applied before your next billing date, email support@springboard.com to resolve the issue.

What if my account is locked?

Your account will be locked if you surpass your course end date without applying to complete. If this happens:

• Your account will remain locked for 2 weeks before it’s automatically canceled if no action is taken.
• If you would like to continue the course and be eligible to receive your certificate, you must opt into the paid extension.
• To regain access to your curriculum without mentor calls and without receiving a certificate, you can request to cancel your course.

For further questions, you can reach out to our support team at support@springboard.com.

Who can I talk to about my completion status?

For updates on your completion status or to check on your capstone project’s progress, contact the advising team. Please allow up to two weeks for mentor feedback before reaching out