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Call Policies

Career Coaching, Technical Mock Interviews, and Mentor Calls

To ensure fair access and support for all students, Springboard has established policies for Career Coaching calls, Technical Mock Interviews, and Mentor Calls. Please review the policies below carefully to understand how to schedule and manage these calls in a way that maintains your program eligibility and supports your learning experience.

📘 Career Coaching Calls

Career Coaches are here to support your job search process. To ensure availability and quality support, please follow these guidelines:

Scheduling Limitations

  • You may schedule one career coaching call every two weeks, unless otherwise approved by the Career Services team. Exceeding this limit may result in cancellation of calls by the Career Services team. 
  • Schedule coaching calls as prompted by the corresponding unit in your curriculum.

Rescheduling & Cancellations

  • You must reschedule or cancel your call at least 24 hours in advance.
  • Late cancellations (under 24 hours’ notice) will result in a penalty for your course.
  • If you reschedule or cancel three or more coaching calls late, you will receive a penalty.

No-Show Policy

  • A no-show is defined as:
    • Not attending your scheduled call without notice.
    • Being more than 5 minutes late.
    • Not being ready to engage in the coaching call (e.g., no webcam, background noise, etc).
    • Are not prepared for the call (e.g., Are unwilling to share details or answer coach questions, have not completed the projects associated with the call, etc)
    • Have not prepared questions or topics to discuss during the coaching session (post-completion students only)
  • Three or more no-shows will result in a penalty.

💻 Technical Mock Interviews

Technical Mock Interviews allow you to simulate real interviews with industry professionals and receive feedback.

Scheduling Limitations

  • You are allowed a total of three attempts per mock interview type.
  • You can only schedule one mock interview at a time.
  • After completing a call, you may schedule your next attempt—there is no required wait time between calls.

Rescheduling & Cancellations

  • Must be done at least 24 hours in advance.
  • Late cancellations (under 24 hours) will result in a penalty.
  • Use the calendar invite or confirmation email to reschedule.

No-Show Policy

  • You will be marked as a no-show if:
    • You fail to appear or are more than 5 minutes late.
    • You do not communicate your absence or cancel in the system.
  • Three or more no-shows will result in a penalty.

📞 Mentor Calls

Mentor calls provide essential guidance from your assigned industry mentor throughout your course.

Scheduling Limitations

  • Your regular mentor calls are scheduled at the beginning of the course. If changes are needed, align directly with your mentor and they will update call day and time.

Rescheduling & Cancellations

  • Notify your mentor at least 24 hours in advance to reschedule.
  • Rescheduled calls must take place within the following week.
  • If you miss a call without notice, it will be marked as taken and cannot be rescheduled.

No-Show Policy

  • You will be marked as a no-show if:
    • You miss the call without prior communication.
    • You are more than 5 minutes late without notice.
  • Frequent rescheduling or no-shows will result in course suspension. 

⚡ On-Demand Mentor Calls

On-Demand Mentor Calls provide urgent technical support outside of your regular mentor calls. Access the link to schedule on-demand mentor calls in your Student Handbook. 

Scheduling Limitations

  • You may schedule one on-demand mentor call per week.
  • You may only have one active on-demand mentor booking at a time.
  • On-demand mentors cannot be your assigned mentor.

Rescheduling & Cancellations

  • Cancel or reschedule at least 24 hours in advance using the link in your confirmation email or calendar invite.
  • If rescheduling within 24 hours, also email the on-demand mentor directly to inform them.

No-Show Policy

  • You will be marked as a no-show if:
    • You did not attend the call and did not cancel or reschedule in advance.
    • You are more than 5 minutes late.

✅ Best Practices for All Calls

  • Schedule calls in line with the curriculum’s pacing and structure.
  • Prepare in advance to get the most value from your time.
  • Respect the time of coaches, mentors, and interviewers by managing your calendar responsibly.

Questions?

For any concerns or clarification:

  • Career Coaching: careerservices@springboard.com
  • Mentor Call Support or Mock Interviews: advising@springboard.com

Following these guidelines helps ensure access and fairness for all students. Thank you for being respectful of our team's time and support structure!