Student Course Pause Policy

For mentees that need to take a break from the course for work or other personal reasons, we have a policy that allows them to pause their account. 

During a pause, your mentee:

• Will no longer have calls with you but will stay assigned to you under your "Active Students" list in the Mentor Dashboard. 
• Is allowed one break during their course
• May take up to 3 weeks to pause calls
• Has access to the curriculum and can use this as catch-up time

You as a mentor aren't expected to support students when they are on a pause. This includes going on a call, replying to emails or communicating via other channels. Mentors are encouraged to grade submitted assignments but can hold off on sharing feedback with the student until they are back.

If your mentee is interested in pausing, please ask them to contact their Student Advisor for more information. If your student has an emergency and is unable to reach out to their advisor at advising@springboard.com, then please email us at mentors@springboard.com with more information about your student's situation.

Note: Monthly payments will continue while the student is on pause.